Our Policies

Cancellation Policy

We understand that plans can change. Here's our cancellation policy:

• 48+ hours notice: Full refund or reschedule
• 24-48 hours notice: 75% refund or free reschedule
• 12-24 hours notice: 50% refund or reschedule with 25% fee
• Less than 12 hours: No refund (case-by-case consideration for emergencies)

For weekly subscriptions, please provide 7 days notice for cancellation.

Refund Policy

Your satisfaction is our priority. Our refund policy ensures fair treatment:

• Service not delivered: 100% refund
• Service unsatisfactory: Case-by-case evaluation with up to 100% refund
• Service delivered as described: No refund

Refund requests must be submitted within 5 business days of service delivery.

Rescheduling

Need to reschedule? We're flexible:

• First reschedule: Free of charge
• Subsequent reschedules: 10% administrative fee
• Emergency situations: Handled with understanding

Confidentiality

We take your privacy seriously:

• All client information is strictly confidential
• NDAs available upon request
• Data handled according to industry best practices
• No sharing of client information without explicit permission

Service Delivery

Our commitment to quality service:

• Sessions start and end on time
• Clear documentation provided
• Follow-up support as per agreement
• Professional conduct guaranteed